Delivery DetailsClosing Times during May/June 2013
Our office will be closed from Monday 27th May - Monday 17th June 2013. We are now fully booked and unable to take any new orders until we return. New orders can be taken but will be processed and dispatched from 17th June onwards. You will be contacted upon return with a dispatch date. Thank you for your understanding and apologies for any inconvenience caused.Delivery Costs
Order all you want and only pay one flat-rate postage price.
Delivery Costs for UK Orders
£0.00 For Royal Mail 1st Class Signed-For (Delivery normally in 1-2 days, once dispatched. Not guranteed)
£10.00* For Royal Mail Special Delivery 1pm (Next Day delivery guranteed, once dispatched)
£49.00 Parcelforce Global Priority (Delivery in 3 days guaranteed, once dispatched)
*If you have paid for Special Delivery, and not received an attempted delivery by Royal Mail within 2 working days (excluding weekend) of receiving a dispatch notification from us, please contact us immediately, as we must track the product before it is returned to the sender (us).
Delivery times are as stated below, though we try our best to fulfil orders as quickly as possible.
Delivery TimesAll items are dispatched according to the dispatch time stated on the product description, or given by one of our advisors.
Goods will normally be dispatched by 1st Class post within 48 hours of receipt of your order (excluding Weekends and Holidays) unless the items is made to order or it is otherwise stated in the description. These items should be delivered within 48 hours of dispatch but this is not guranteed. Parcels are subject to Royal Mail terms and conditions. They have upto 15 working days to deliver 1st Class Mail before they class any item as late or lost and will not answer queries beofre then. If your order is URGENT we strongly suggest you consider the Special Delivery option. We can do nothing about delayed or missing packages until 15 working days have elapsed from the date of posting. Most parcels will require a signature. If you are not in a card will be left. It is the customer's responsibility to arrange for collection/re-delivery. Any goods not collected and returned to us will be sent out again on payment of a further delivery charge. However, if you do not wish to have the goods sent again we will refund the cost of your order less the postage and packing and a restocking fee of £2.00
Parcels weighing over 2kg will be sent by courier service and will require a signature.
Next Day Delivery (excludes Weekends and Bank Holidays) is only available for selected items. However, this is subject to stock and may not be possible if we are out of the office for any reason.
VAT at 17.5% is included in all stated prices.
Overseas Orders are sent by Parcel Force Global Priority. Delivery should be in 2 days from dispatch of goods, and a signature will be required.
A dispatch email will be sent when goods leave our office. If an order has been placed and a dispatch email has not been received within 7 days please contact us immediately.
We try our hardest to keep all items in stock. However, due to long lead times at the manufacturers we are sometimes unavoidably out of an item. In these circumstances you will be emailed so that you can decide whether you wish us to place it on back order for you.