Customer Service

SHIPPING COSTS & DELIVERY INFO 

If you have placed an order you should receive an email to let you know when your order will be dispatched within 1-2 working days. 

UK Delivery:

£4.50 via Hermes/Evri - Delivery is usually 1-2 working days once dispatched.
£8.50 via DHL Express - Delivery is usually next working day once dispatched.

Offshore islands will take longer for delivery. We normally use Royal Mail for Offshore Islands as it's quicker and more cost effective.

International Shipping:
From £20 via RoyalMail International Tracked & Signed For - Delivery 5-10 working days once dispatched. Fully tracked.
From £35 via DHL Express - Delivery 2-7 working days once dispatched. Fully tracked.

(Please use the shipping calculator at checkout for exact cost for delivery to your country)

For International orders the receiver will be responsible for any import charges and taxes incurred once the item is shipped, though we will try our best to avoid this happening.

All orders require a signature upon delivery. If you request that the parcel should be left in a safe place, it is done so at your own risk and Crystal Iced will not be held responsible for any damages or theft of the parcel.
  
ORDERING

Online Ordering:
You can purchase items from our online shop by simply using the 'Add to Cart' button on the product description page. You can view items in your Cart at all times by clicking on the Cart image at the top right hand corner of every page. Once you are on the checkout page, please click the box to 'I Agree with the Terms & Conditions' and click on 'Checkout'. During the checkout process please make sure you enter all the relevant requested info.
  
Telephone Ordering:
You can purchase item's by calling us on: + (44) 7772244215. We can then take your order and details over the phone to process the order. At busier times we may not always be available to answer the phone, so please leave a message for a call back.

Discount Codes:
If you have received a discount code please enter it as the checkout page where it says "Discount" and click "Apply". The amount should be adjusted from the total amount.

Order Notes:
You may add special requests and notes to your order on the checkout page. If you didn't remember to, don't worry you can let us know via email or phone.
PLEASE NOTE: We can only accept requests/changes within 6 hours of placing the order.

PAYMENTS

We currently accept the following payments:

• Shop Pay
• Paypal
• Visa
• Mastercard
• Klarna (Pay later, Slice it in 3)
• Google Pay
• Amex
• American Express

RETURNS & REPLACEMENTS

As most of our designs are custom made for your phone model or name/initials, it is not possible to offer a refund on return, as the item cannot be resold. Full returns policy can be found here. We would advise that you double check you are ordering the correct item before placing an order.

If there is anything else you need help with please check the FAQ page or get in touch.