FAQ's

Please find below the answers to some of the most popular questions we receive. If you still don't find the answer feel free to get in touch.

Do the crystals come off?
The crystals are applied using a superior application technique and they should not come off easily. The only place that you may notice the crystals coming off will be near the access area's of the phone case. We always provide spare crystals, glue and tweezers just incase this happens. 

Do I have to send my phone or case to the company to have the design done?
You don't have to send in your phone or case for the customisation. The phone case is included in the costs online. Our designs are done on high quality cases that will fit your phone model.


If I ordered the wrong phone case or design can I exchange?
We usually start working on your case within 12 hours of your order confirmation. So after this time we cannot change the order.


What is the difference between custom item and premade item?
Premade items are usually those that are already made and can be shipped straight away. Custom made items usually take from 4-7 working days to make and then can be delivered to our customers. At busier times it can take longer, so where possible try and order in time.


How can I customise my phone case design? How much will it cost?
If you pick out a style that is similar to what you like, then you can add your request to change any crystals/decoration or even colour theme of the original design. If there are major changes in design please contact us first to make sure that the costs are correct.


How can I add my special request to my order? 
You can write your request in the Order Notes box during checkout, or you may email us with your order number and requests to sales@crystal-iced.com as soon as you have placed order.


How can I get a case for a my phone model because I don't see it on Crystal Iced website.
You may request for a specific phone model by sending an email to: sales@crystal-iced.com.


Do you ship to other countries apart from UK?
We ship internationally at a flat rate cost no matter how many cases or products you order. Use the shipping calculator at checkout to workout the costs.


Do you accept wholesale orders? 
If you are planning to purchase 10 or more, please contact us to discuss the discounts: sales@crystal-iced.com


Do you do sponsor for product reviews?
Yes, we do sponsor product reviews & giveaways for popular Youtube Gurus and website bloggers. Please email sales@crystal-iced.com along with your URL to see if you are qualify for the sponsorship.